You can pick up the products from the Rossi Skincare warehouse in Vilnius, Lithuania. Please select pick-up from the warehouse at the time of purchase.

Some products are packaged for several national markets (Korea and Europe separately) and therefore have different packaging. These products differ only in the packaging, where you can find the product description and the ingredients. We cannot control which market the goods will be received from the suppliers because of the availability of the goods.

Of course, it's very important to us that our customers buy the products that are right for them, so we do our best to answer any questions you may have.

You can contact us by messaging us on Instagram and Facebook, or by email: info@rossi.lt

Your order confirmation email may be in the "ads" or "spam" section, so please check your email for these sections. There may also have been a grammatical error in your email address during the purchase process. If you are unable to find your order confirmation email, please contact us at the email address provided, or via Instagram or Facebook.

Please contact us as soon as possible by email or on Instagram or Facebook! If your order has not yet been packed or dispatched, we will be able to adjust your order.

We are very sorry that this has happened. We always try to pack your parcels carefully, but in the event of such a situation, we look forward to hearing from you at info@rossi.lt

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